These Terms and Conditions govern your use of the Vagabond Wines (trading name for Wineify Limited) website (the 'site') and your relationship with Vagabond Wines (Company Registration Number: 12095707, VAT Number: 563058932) whose registered office address is at The Belfry, Majestic House, Colonial Way, Watford, WD24 4WH (the 'company', 'vagabond', 'we' or 'us'). Please read them carefully as they affect your rights and liabilities under the law.

If you have any questions on the terms and conditions, please contact us at info@vagabondwines.co.uk

Prices & Payments

All prices include VAT and are quoted in £ Sterling. Payment will be accepted by debit card (Switch, Delta, Maestro, Electron), credit card (Visa, MasterCard), or charge card (American Express) and hosted by PayPal.

All credit and charge card transactions are subject to validation checks and authorisation by the card issuer. In addition, as extra fraud protection, the Company may (but is not obliged to) make extra checks on the names and addresses given in the order process against commercially available records such as Electoral Roll data. We may need to contact you again to verify details before we deliver and will not be held responsible for any delay so caused.

Pricing & Discounts

Prices are given per bottle (75cl for wine, 70cl for spirits) or as otherwise listed. Our general lists display the standard bottle price followed by a discounted price for case quantities.

Discounted prices apply to a minimum quantity of one case of wine or spirits (twelve bottles or equivalent), which may be mixed in any combination across our range, subject to collection or a single delivery address. Unless otherwise stated in respect of particular offers, prices include duty and VAT and are quoted in £ Sterling.

Whilst we make every effort to ensure availability of wines offered and correct pricing, mistakes can occur. If a product is accidentally offered at an incorrect price, we reserve the right to refuse to supply at the incorrect price and will contact you to see if you wish to proceed with the sale at the correct price.

If we make a time-limited offer, any date given will be a guide only and we will not be obliged to fulfil orders up to that date. We reserve the right to change any price or offer without notice.

Lowest Price Guarantee

The term “Lowest Price Guarantee” refers to the practice that Vagabond will match the lowest advertised non-promotional price for an identical product (e.g., vintage, vineyard, size, condition) from any London-based wine merchant that Vagabond deems reputable and with a physical store.

Force Majeure

We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Severance

Any of these Terms and Conditions which is or may be void or unenforceable shall to the extent of such invalidity or un-enforceability be deemed severable and shall not affect any other Term or Condition.

Use of Data

By agreeing to use The Vagabond App, Vagabond will hold payment history, wine history and location history, recommendation history, Vagabond will only contact you if you agree to marketing communications.

Removing Your Account

If you have downloaded our app and choose to remove your account, please contact info@vagabondwines.co.uk and we will remove it for you and delete any information we have on your account.

Card Top-Up

Vagabond Card credit is valid from the date credit was applied to one year of last use. If the card has not been used in one year, the credit can no longer be used in any Vagabond store or refunded.

Challenge 25

We operate challenge 25 policy in all Vagabonds, you may be asked for proof of identification by a member of the team when your order is served. If you cannot provide valid proof of identification, we will be unable to serve you and you will be unable to obtain a refund.

Bookings

Please refer to your booking confirmation email / booking contract for the cancellation policy that applies to your booking.

Tips and Service Charge

Here at Vagabond Wines, we're all about keeping things as smooth as a well-aged Merlot. When it comes to tips and service charges, we're crystal clear: all those lovely cash tips and charges go straight into the pockets of our hard-working restaurant crew, no strings attached.

Paying with plastic? No worries! Every penny from card tips and charges gets divvied up among our team through a fair and independent Tronc system. And hey, we're not just about good vibes; we make sure our folks are topping up their wages beyond the National Minimum and Living Wages, without any sneaky admin fees or deductions.

As for those old-school cash tips? They're like hidden treasures for our waitstaff, to do with as they please. Whether they spread the love with their fellow servers or stash it away for a rainy day, it's all up to them. Just remember, folks, what happens with cash tips stays with the staff.

We're not just talk, though. We're proud to back the UK Hospitality (UKH) code of best practice on tips and service charges. Check it out on the UKH website if you fancy a read.

And because we believe in spreading the love, our crew enjoys perks like a 50% Employee Discount across all our venues, tasty Team Meals during shifts, sweet savings on a bunch of retailers and activities, oodles of wellbeing support functions and tons of fun incentives to keep the good times rolling. Cheers to that!